Frequently Asked Questions

What kinds of things do you buy?

We take books, CDs, DVDs, and records. If you happen to have items that are not on this list, simply let us know and we will determine whether we can remove them.

Do our items need to be boxed prior to your arrival?

Yes, items need to be boxed and ready to go when we arrive. To help protect the books, it's best that books lay flat as much as possible, instead of on their spines. 

Do you require assistance loading the items you are taking?

We never turn down help in loading, but we do not expect or require assistance when removing items. Our goal is to make the whole process as quick and simple as possible for our clients. We only ask that we have a clear idea of whether or not help will be present so that we can plan accordingly.

How long does it take for you to load up our items?

Generally, we can clear out the average sized book sale in an hour or less, assuming the items are boxed and ready to be moved. Larger sales, or locations requiring preparation, may take several hours to complete.

Do you charge a fee for your services?

Most of our clients are surprised to learn that we do not charge a fee for our book removal services. In a few limited cases, we are able to offer a small payment or donation for the removed books. 

Do you recycle items that you can’t use?

We are proud to say that we recycle nearly 100% of the items we are unable to use. We work very hard to make sure that nothing usable goes to waste. To date, we have recycled over a million books and counting!